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Archived: McCarthy & Murphy Dental Surgery

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Reports


Inspection carried out on 21 February 2014

During a routine inspection

When we visited the practice we found that people's privacy was respected. Staff working there were aware of the need to maintain confidentiality and separate rooms were available if patients wished to discuss something in private.

There was a range of information available to people who used the service that outlined the types of care and treatment that were provided and the costs of them. People spoken with told us that risks, benefits and options were explained to them by the dentist and that they were involved in decisions about their treatment.

The planning of care and treatment met people's needs and ensured their safety and welfare. Patient records that we viewed contained clear details of a person's medical history and treatment plans.

One person said. "I am very happy with the dentists here and the quality of their work. I have treatments explained to me clearly and I am given choices."

The provider followed the published guidance in relation to infection prevention control. Surgeries and other areas were clean and hygienic and the processes used for cleaning and sterilising instruments were effective.

A range of audits were undertaken at the practice and patients and staff were consulted for their views about how the service was managed. The quality of the services provided were regularly assessed and monitored and areas for improvement identified. Patients had expressed high levels of satisfaction with the practice.