Updated 26 August 2020
Summary We undertook a follow up desk-based review of Watling Street Dental Care on 29 June 2020. This review was carried out to check in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was led by a CQC inspector, who had remote access to a specialist dental advisor.
We undertook a comprehensive inspection of Watling Street Dental Care on 18 December 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulations 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Watling Street Dental Care on our website .
As part of this review we asked:
•Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect or review again after a reasonable interval, focusing on the area where improvement was required.
This desk-based review was undertaken during the Covid 19 pandemic. Due to the demands and constraints in place because of Covid 19 we reviewed the action plan and asked the provider to confirm compliance after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 18 December 2019.
Background
Watling Street Dental Care is in Gillingham and provides NHS and private treatment for adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including some for blue badge holders, are available near the practice.
The dental team includes two dentists, five dental nurses, a dental hygienist, a receptionist and a business manager. The practice has three treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
We looked at practice policies and procedures and other records about how the service is managed which were sent to us.
The practice is open:
Monday 8.30am to 4.30pm
Tuesday, Wednesday, Thursday 8.30am to 5.30pm
Friday 9am to 4.30pm
Saturday by appointment only
Sunday closed
The practice is closed each weekday for lunch.
Our key findings were :
Systems and processes were put in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users and others who may be at risk.