30 August 2013
During a routine inspection
The patients we spoke with were very satisfied with the service. They described the surgery as "Really professional" and "Fantastic." The staff were described as "Terribly kind and friendly." They told us staff treated them respectfully and ensured they had given their consent to care and treatment in advance. Patients were aware of their treatment plans and had been given options about the treatment they received. We were told staff were "Approachable" and "Treated patients as individuals."
We were told that the premises were kept clean, and that staff were seen to wash their hands, and wear gloves when carrying out procedures. Comments from patients included "I see them taking the used instruments out, and the room is spotless." People told us they would know who to complain to, though none of the people we spoke with had any complaints. Comments on this subject included "No complaints. People vote with their feet. I wasn't pleased with where I was before and I left to come here." Another person from the east of England told us "I wouldn't come from so far away if this wasn't a special place."