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The Implant Centre - Haywards Heath


Inspection carried out on 3 May 2013

During a routine inspection

The service provided key information and guidance for patients to help them make informed decisions about their treatment. One patient said they were �Confident with the service.� In addition comprehensive personal treatment plans were completed for patients using the service.

We noted that the premises were visibly clean and tidy during our visit. The provider had detailed policies for infection control and cleaning of the premises. Staff were observed wearing appropriate personal protective equipment in clinical areas and with patients. Patients were protected from the risk of infection because appropriate guidance had been followed.

The provider had a comprehensive induction process. Staff told us that they received �Well directed and very impressive support.� They were mentored by the provider who �Freely shares his knowledge and skills.� The staff said the provider went �Above and beyond with training.� Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

There was a clear complaints policy in place. It included guidance on who to contact, what to expect from the process and how to escalate their concerns if patients were not happy. There was an effective complaints system available. Comments and complaints patients made were responded to appropriately.

We also reviewed written feedback from eight patients. One patient wrote, �I could not have wished for a nicer, more at ease atmosphere nor totally sympathetic treatment.� Another person commented that �The treatment and care I have received at the Implant Centre has been second to none.�

You can see our judgements on the front page of this report.