Jenna Clinic

Updated 7 November 2019

Jenna Clinic (the clinic) operates from premises at 28 England’s Lane, Belsize Park, London NW3 4UE. The service is provided by Jenna (UK) Ltd (the provider), whose main place of business is in Peterborough, Cambridgeshire. The provider’s website address is www.jennaclinic.co.uk.

The provider is registered with the CQC to carry out the regulated activities Diagnostic and screening procedures and Treatment of disease, disorder or injury.

The clinic currently provides non-NHS gynaecological consultations, ultrasound and assessments for in vitro fertilisation (IVF) treatment. The provider also rents a room to a practitioner undertaking “aesthetic” assessments and botox / filler injections which are exempt from regulation by the CQC, as set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The clinic’s staff is made up of the registered manager, who is a sonographer and radiographer, two doctors, both of whom are based in Lithuania, but are registered with the General Medical Council, with licences to practice in England and with appropriate indemnity, one receptionist/phlebotomist and a complementary therapist.

A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The clinic provides services principally to patients of an Eastern European background, of whom most are aged between 18 and 65 years. There are currently no patients aged over-75. Usual opening hours are 9.00 am to 8.00 pm, Monday to Friday, for pre-booked scan and blood test appointments, although appointments earlier than 9.00 am can be arranged, as well as weekend appointments. 

The clinic also offers same-day appointments during the week and a number of weekend appointments are available. The two doctors, who provide gynaecological consultations and aesthetic assessments respectively, attend the clinic in person once a month.

There are four consultation rooms which are situated in the basement of the premises, together with the patient’s waiting area. The premises are not serviced by a lift.

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. During this inspection we spoke with the Registered Manager at the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 7 November 2019

This service is rated as Good overall. (Previous inspection 02/2018).

The key questions are rated as:

• Are services safe? – Good
• Are services effective? – Good
• Are services caring? – Good
• Are services responsive? – Good
• Are services well-led? – Good

We carried out an announced comprehensive inspection at Jenna Clinic (the clinic) on 12 September 2019. We previously inspected the clinic on 7 February 2018 (at which time the service was not rated). The full comprehensive report on the 7 February 2018 inspection can be found by selecting the ‘all services’ link for Jenna Clinic on our website at www.cqc.org.uk.

Jenna Clinic provides non-NHS gynaecological consultations, ultrasound and assessments for in vitro fertilisation (IVF) treatment. The provider also rents a room to a practitioner undertaking “aesthetic” assessments and botox / filler injections which are exempt from regulation by the CQC, as set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Our key findings were:

•There were adequate systems for reviewing and investigating when things went wrong. For example, we saw evidence the service identified lessons, shared learning and took action as necessary to improve safety.

•The service routinely reviewed the effectiveness and appropriateness of the care it provided. For example, we saw evidence that audits were used to drive improvements in care and treatment and to ensure delivery in accordance with evidence-based guidelines.

•Staff involved and treated people with compassion, kindness, dignity and respect.

•Patients could access care and treatment from the service within an appropriate timescale for their needs.

•The leadership, governance and culture promoted the delivery of high-quality person-centred care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care