• Dentist
  • Dentist

Archived: The Dental Surgery

362 Hillcross Avenue, Morden, Surrey, SM4 4EX (020) 8542 3711

Provided and run by:
Dr. Bernard Cullen

Important: The provider of this service changed. See new profile

All Inspections

21 June 2021

During an inspection looking at part of the service

We carried out this announced inspection on 21 June 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.


The Dental Surgery is in Morden in the London Borough of Merton and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes a principal dentist, a dental nurse, a dental hygienist and two receptionists. The practice has three treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with the principal dentist, the dental nurse and one of the receptionists. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: 8.30am to 5.30pm Monday to Friday

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • Improvements were required to ensure infection control procedures reflected published guidance.
  • Improvements were required to the governance systems to help the provider better manage risks to patients and staff.

There were areas where the provider could make improvements. They should:

  • Take action to ensure all clinicians are adequately supported by a trained member of the dental team when treating patients in a dental setting taking into account the guidance issued by the General Dental Council.

16 April 2013

During a routine inspection

People told us that they were treated with respect. The cost of treatment was always given before any treatment was carried out. They told us they were supported to make decisions and choices regarding their care and treatment. One person said 'The dentist always discusses any treatment and gives me advice.' Another told us 'The dentist is not only 'good' but an 'excellent' dentist. My whole family have been coming here for many years.'

People had treatment plans which set out their treatment needs and costs.

People told us they did not have to wait too long for appointments and that they were always welcomed in a friendly manner. One person said 'No problem in getting an appointment. They fit you in if you have a problem and it is an emergency.'

People commented to us that they thought the surgery and practice building were clean. One person said 'The surgery is very clean and is always kept tidy.'

We spoke with the staff who told us they were well supported to ensure they were up to date in their clinical practice.

The provider undertook regular audits to monitor and review the quality and safety of the service provided.