The Care Quality Commission
  • Dentist
  • Dentist

Eye Dental Care

62 High Street, Eye, Peterborough, Cambridgeshire, PE6 7UY (01733) 222826

Provided and run by:
Dr Mohammed Saleem

All Inspections

3 May 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 3 May 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff felt involved and supported, and worked well as a team.
  • Patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

Eye Dental Care provides both NHS and private dental care and treatment for adults and children.

There is full access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available just outside the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes six dentists, six dental nurses, one dental hygienist, a receptionist and a practice manager. The practice has two treatment rooms.

During the inspection we spoke with two dentists, two dental nurses, the practice manager and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open Mondays to Fridays from 9am to 5.30pm.

27 February 2013

During a routine inspection

One person who we spoke with said, "The dentist here is wonderful. She asks me every time I visit for treatment if I agree to consent to my treatment". We saw records which showed us that people provided a written and valid consent to their treatment before any treatment occurred.

We reviewed five people's care and treatment plans and found that they contained up-to-date health and care information. This ensured that people would only be offered treatment based upon their latest health condition.

Records we reviewed demonstrated to us that Eye Dental Care followed Department of Health (DH) guidance for infection management and control. We observed staff during patient treatment consultations and saw that they were wearing appropriate protective clothing to reduce people's risk of exposure to any potential infection.

Our review of staff recruitment files evidenced to us that the dental practice had only employed one new member of staff recently. The practice had introduced a new form which ensured appropriate identity, Criminal Records Bureau (CRB) and previous employment checks were completed before new staff commenced their employment with the service.

The records held by the dental practice were held securely and staff were able to locate them promptly when required. We saw records of people's health conditions based upon the information they had provided to the dental practice. People could be sure that their dental care records were up-to-date.