19 June 2013
During a routine inspection
People we spoke with were very happy with the service. One person told us 'After 24 years I have found a dentist I would go back to.' Another person said 'They are very friendly here, and make me feel relaxed when I visit.' A third person told us 'They are all very calm and professional here, and they are really flexible with appointments.'
People told us that they felt respected by staff, and were able to take part in decisions about their treatment.
Medical histories were reviewed with each person before they received treatment. Treatment plans contained details of the treatment proposed, with costs. People told us they were able to get treatment when they needed it, for example in the case of emergencies.
The people we spoke with told us they felt safe with the staff.
We saw that the surgery was clean, and well maintained. People we spoke with were satisfied with the standard of cleanliness in the surgery.
We saw that records of qualifications, criminal record checks and professional registrations were up to date.
All the people we spoke with were happy with the service, and had never felt the need to make a complaint.