25 July 2014
During a routine inspection
We saw patients were asked for their consent before treatment was undertaken. The provider gave patients comprehensive treatment plans. These outlined the proposed treatments, risks and costs to ensure patients could make an informed decision. Staff were aware of the Mental Capacity Act 2005 (MCA) and how this impacted upon people's ability to consent to treatment. We looked at four treatment plans and saw notes were consistent with the treatment provided. Medical histories were updated as necessary. One patient told us "They always ask if my medication has changed".
People told us that the practice was clean and tidy and that they had no concerns about hygiene. Staff told us that regular infection control checks ensured that hygiene and cleanliness was maintained in clinical areas.
We saw the practice had robust procedures in place to ensure they recruited appropriately trained and trustworthy staff.
The practice clearly displayed its complaints policy in the patients waiting room and made it available to patients on the practice website. The practice had a procedure in place for staff to follow should any complaint or concern be received from a patient.