Background to this inspection
Updated
9 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Palm Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager who was registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service.
During the inspection
We spoke with two people who used the service and received feedback from one relative of a person who used the service about their experience of the care provided. We spoke with two members of staff, the registered manager and provider.
We reviewed a range of records. This included two people’s care records, two recruitment files, induction and training records. We looked at medication records and other records relating to the overall management, quality and safety of the service.
Updated
9 November 2019
About the service Palm Lodge is a residential care home providing personal care for up to five people. At the time of our inspection five people were accommodated at the home.
People’s experience of using this service and what we found People told us they felt safe living at Palm Lodge. Family members confirmed they had no concerns about their relatives’ safety.
We received positive feedback in relation to people’s experience of the service. There were adequate numbers of staff, who had been recruited safely.
People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risk assessments identified potential risks to people’s health and well-being. Where any risks were identified measures were put in place to help mitigate these.
Medicines were safely managed. People received their medicines as prescribed.
Staff were supported through regular training, individual supervisions, and attended team meetings. Staff felt supported by the registered manager.
People and their relatives told us that staff were kind and caring. Staff maintained people’s dignity and privacy. People had developed meaningful relationships with staff who knew them well. There was a consistent staff team that support this relationship with people.
People's personal information was kept secure to ensure it remained confidential. No complaints had been received but there was an accessible complaints procedure in place.
Internal quality monitoring was completed along with audits to help monitor the service and address any improvements that were identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection The last rating for this service was good (published 12 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.