Our current view of the service
Updated
29 July 2025
We carried out this announced on-site inspection on 28 November 2025.
We found the practice had met regulations.
The practice had effective and robust systems to identify and manage risks, including infection prevention and control.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff had the skills, knowledge and experience to carry out their roles.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Middlesbrough and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 30 staff, of which there were 10 dentists, 12 dental nurses, 3 dental therapists, 4 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 5 dentists, 3 dental nurses, 3 receptionists and the practice manager.
People's experience of the service
Updated
29 July 2025
On the day of our inspection, we saw patient feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“My dentist and nurse always make me feel at ease, professional, kind and caring…”
“Staff are lovely…”
“Very Good.”
“Very helpful and accommodating service. Act with care and compassion to help reassure my daughter…”
Patients commented positively about the standards of cleanliness. “The whole place is always clean and tidy.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Clear treatment plans, happy to discuss options…”
Patients said when they were prescribed medicines, sufficient information was given. “Dentist was lovely, explained everything…”
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.