The Care Quality Commission
  • Dentist
  • Dentist

Archived: Crouch Hall Dental Care

70 Crouch Hall Road, Crouch End, London, N8 8HA (020) 8340 1453

Provided and run by:
Dr. Michael Falekkos

Important: The provider of this service changed. See new profile

All Inspections

7 January 2014

During a routine inspection

During our inspection, we spoke with several patients, who were complimentary about the care and treatment they received. One patient said, 'The dentist is very good. He is very professional and I am pleased with the treatment.' Another patient told us, 'It's a good practice. The staff are very friendly and the dentist is excellent. I am happy with the treatment.'

Four patients we spoke with confirmed that the dentist had explained to them the treatment options open to them and the costs involved. One patient said, 'I have been coming to this practice for some years. The staff are very helpful. The dentist always explains the treatment and how much it will cost.'

The members of staff we spoke with had knowledge of the safeguarding procedures for the protection of vulnerable adults and children.

We found that the service had followed the hygiene code of practice and the guidelines on the decontamination of surgical instruments issued by the Department of Health.

There was an effective quality monitoring system in place, which had included regular auditing of all aspects of the practice. Patients' survey questionnaires and feedback had been discussed at team meetings and shortfalls had been promptly addressed to improve the service.