Archived: Faircross 102

We found the following examples of good practice.

Visits to the service by friends and relatives were carried out in line with current guidance. Where relatives had been unable to visit, they were encouraged to maintain contact with people electronically.

Visitors and staff were required to carry out a COVID-19 test before entering the premises, including for each shift worked. Temperature checks were carried out on staff and visitors upon arrival to the premises. People were also tested regularly and all had received a COVID-19 vaccination.

The provider had taken steps to ensure they had adequate supplies of Personal Protective Equipment (PPE). Staff had received training in the use of PPE and were seen to be wearing it during the course of the inspection.

Cleaning schedules were in place and there were systems for recording completed cleaning. These were checked daily by a member of the management team. Regular infection control audits were carried out at the service.

Faircross 102 is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service is registered to provide support and accommodation to a maximum of three adults with learning disabilities and on the autistic spectrum. Three people were using the service at the time of inspection.

The service does not need to have a registered manager in place as it is managed by an individual who is registered as the sole provider.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Procedures were in place to reduce the risk of the spread of infection. Medicines were managed in a safe manner.

People’s needs were assessed before they started using the service to determine if those needs could be met. Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of the Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals. We have made a recommendation that new staff undertake the Care Certificate, which is a training programme designed specifically for staff that are new to working in the care sector.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. They were subject to regular review. People were supported to engage in various activities. The provider had a complaints procedure in place and people knew how to make a complaint.

Staff and people spoke positively about the senior staff at the service. Quality assurance and monitoring systems were in place which included seeking the views of people who used the service.