• Dentist
  • Dentist

The Radbrook Dental Practice

Unit 2, Bank Farm Road, Shrewsbury, Shropshire, SY3 6DU (01743) 241132

Provided and run by:
Mr. Bruce Grainger

All Inspections

23 January 2024

During a routine inspection

We carried out this announced comprehensive inspection on 23 January 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Most appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff. However, we found minor shortfalls in managing the risk associated with Legionella management, emergency lighting and electrical safety management.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which mostly reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.


The Radbrook Dental Practice is in Shrewsbury and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, 6 dental nurses, 3 dental hygienists and 1 receptionist. The practice has 3 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses and the receptionist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Thursday from 8.30am to 5pm

Friday from 8.30am to 4.30pm

There were areas where the provider could make improvements. They should:

  • Take action to ensure the suitability of the premises and ensure all areas are fit for the purpose for which they are being used. In particular electrical safety and emergency lighting.

  • Take action to ensure dentists are aware of the guidelines issued by the British Endodontic Society for the use of rubber dam for root canal treatment.

  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.

  • Take action to ensure audits of infection prevention and control and antimicrobial prescribing are undertaken at regular intervals to improve the quality of the service. The practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.

20 March 2013

During a routine inspection

We spoke with six people who attended the surgery and everyone said that they were very satisfied with the service and treatment that they received. One person told us, 'They are wonderful, the best dentist I've ever had'.

People said that they felt involved and consulted when discussing their treatment options. They said that all work done was of a very high standard.

People told us that their privacy was always maintained and that they were treated with respect at all times. Dental staff told us how they ensured that people had a positive experience.

We saw that arrangements were in place to deal with emergency situations. Staff had received training to manage medical emergencies.

Staff told us they were well supported in their work. They said that they had regular training opportunities and effective support. People who received a service were very complimentary about the staff team.

We saw that the practice had procedures in place for the management of infection control. Staff had received training to reduce the risk of cross infection. People told us they were confident that good standards of cleanliness were maintained.

The practice had a complaints policy and procedure. The complaints procedure was prominently displayed in the reception area. Not everyone was aware of this. Everyone we spoke with said they would be confident to speak with any of the staff if they had a worry or concern.