The Care Quality Commission
  • Dentist
  • Dentist

Archived: Soutergate Dental Practice

1 Soutergate, Ulverston, Cumbria, LA12 7ER (01229) 587070

Provided and run by:
Mr. Stephen Ingram

Important: The provider of this service changed. See new profile

All Inspections

17 January 2013

During a routine inspection

The person we spoke with confirmed that the dentist, hygienist and dental nurses always explained what they were going to do. We looked at the patient satisfaction survey results for 2012. Responses from this survey were all positive about the care and treatment patients' received, the environment, cleanliness and the attitudes of staff. We saw staff speaking to patients in a respectful manner and staff we spoke with understood the requirements for privacy, dignity and confidentiality. The person who we spoke with was able to tell us about their diagnosis and the treatment options available and what they had decided to do. In the satisfaction survey one person recorded; 'No improvements possible to the quality of service and treatment.' The person we spoke with told us; 'It is always very easy to get an appointment.' On the 2012 responses for the patient satisfaction survey one person wrote; 'Good response to emergencies.'

The practice had appropriate equipment to support people in the event of an emergency. The practice facilities were clean and well maintained with appropriate floor and surface coverings. We found that staff received appropriate professional development and were able to obtain further qualifications. Staff confirmed they had on-going formal supervision and appraisal. We found that the practice had an effective system in place to enable them to regularly assess and monitor the quality of service that patient's received.