Archived: Urban Medical Clinic Limited

We carried out an announced comprehensive inspection on 4 April 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Urban Medical Clinic offers primary care appointments with a doctor with onward referral to diagnostic and specialist services if appropriate. The doctor is a qualified GP and is the sole clinician and staff member at the clinic. The service treats adults only.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner. Urban Medical Clinic predominantly provides aesthetic cosmetic treatments which are exempt by law from CQC regulation. Therefore, we were only able to inspect the primary medical service and not the aesthetic cosmetic services.

The doctor is the registered manager of the clinic. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Our key findings were:

• Systems were in place to protect people from avoidable harm and abuse.
• There were systems in place to identify, review and learn from mistakes or incidents. The doctor understood their responsibilities under the duty of candour.
• The doctor was aware of current evidence based guidance.
• The doctor was qualified and had the skills, experience and knowledge to deliver effective care and treatment.
• Patient feedback indicated that patients were very satisfied with the service.
• Information about services and how to complain was available.
• The doctor had a clear vision to provide a high quality, personalised service.
• There were systems in place to monitor and improve the quality of service provision.

There were areas where the provider could make improvements and should:

• Review their prescription recording to ensure all necessary details are documented consistently on both the prescription and in the patient record.