Updated 23 November 2020
We undertook a focused inspection of Paget Dental Practice on 26 October 2020. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a focused inspection of Paget Dental Practice on 9 December 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Paget Dental Practice on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and we set a date by which they should become compliant. We then inspected again after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 9 December 2019.
Background
Paget Dental Practice is in Wallington in the London Borough of Sutton and provides NHS and private treatment for adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available at the front of the practice for blue badge holders. Unrestricted parking is also available near the practice on road surrounding the practice.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Paget Dental Practice is one of the principal dentists.
During the inspection we spoke with both principal dentists. We looked at practice policies and procedures and other records about how the service is managed (some of this information was sent ahead of the inspection).
The practice is open:
8.00 - 5.00pm Monday to Fridays
9.00 - 1.00pm Saturdays
They operate extended opening until 6.30pm on Thursdays.
Our key findings were:
- Appropriate governance processes were in place for the effective running of the service.
- Staff were aware of how and where key documents were stored and could access them in a timely manner.