Hunters Moor Neurorehabilitation Centre

Updated 24 November 2025

Date of assessment: 12 – 29 January 2026

This inspection was undertaken following information of concern we had received about the service. The service provides nursing care and neurological rehabilitation support to adults.

While some people reported positive experiences of rehabilitation support, we found that systems intended to monitor and improve the quality and safety of care were not consistently effective.

People did not always receive timely support when they requested assistance. Leaders did not always ensure there were sufficient staff deployed to meet people’s needs promptly. Governance systems also did not consistently identify risks relating to medicines management, environmental safety, infection prevention and care documentation.

Internal monitoring systems did not always provide accurate oversight of risks within the service. Environmental hazards, medicines management issues and gaps in documentation had not been identified through internal audits. Leaders did not consistently demonstrate systems to analyse incidents or feedback to drive improvement.

However, we observed positive interactions during therapy sessions where staff supported people with rehabilitation and recovery. Mandatory training was largely up to date, and some staff demonstrated compassionate and skilled care.

We found three breaches of regulation relating to safe care and treatment, staffing and good governance.

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Updated 24 November 2025

People’s experiences of the service were mixed. Some people spoke positively about aspects of their care, particularly the rehabilitation support provided by therapy staff. People told us therapy had helped them rebuild strength and regain mobility following illness or injury.

However, people and relatives also described inconsistent experiences of care. Several people reported delays when requesting assistance, particularly when using the call bell. People told us response times varied depending on staffing levels and the staff on duty.

Relatives also shared concerns about communication and involvement in care planning. Some told us they had to actively pursue information about rehabilitation plans and care arrangements after admission. This meant people and their families did not always feel fully involved in decisions about care.

Relatives also raised concerns about dignity and responsiveness. Some described occasions where people waited for assistance following episodes of incontinence or while requesting pain relief.

While some people expressed satisfaction with aspects of the service, our assessment found that elements of care did not consistently meet expected standards. These experiences showed that people did not always receive safe, timely or consistently person-centred care.