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Inspection carried out on 5 June 2013

During a routine inspection

As part of this inspection we spoke with four people who used the service and five members of staff.

All the people we spoke with were happy with the care and service provided by the provider and all felt that different options were explained to them. One person told us �everything is 100%�. Another stated �I would give it 10 out of 10, no actually 15 out of 10�.

There were effective systems in place to reduce the risk and spread of infection and staff understood the importance of these.

We found there were effective recruitment and selection processes in place to ensure that staff were suitable to work in this environment.

The provider had a clear complaints policy in place.