The Care Quality Commission
  • Dentist
  • Dentist

Archived: Thistledene Dental Practice

65 Parkstone Road, Poole, Dorset, BH15 2NZ (01202) 675370

Provided and run by:
Mr. Ian Erbetta

Important: The provider of this service changed. See new profile

All Inspections

14 March 2013

During a routine inspection

We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. Two of the patients told us they had been attending the practice for over 40 years and one said "I have been coming for many years - he is a good and friendly dentist" and another said "Everybody is so caring - can't fault any of the service".

We found that a patient satisfaction survey had been done in the past and that any relevant comments from patients would be captured at reception and discussed at the practice meetings. We observed the receptionist talking with patients in a very friendly and helpful way. We found that the practice invited feedback and responded when appropriate.

The practice was friendly, welcoming and informative. We saw that patients were listened to. The surgery was clean throughout and there was evidence of a supported staff. There was a supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owner and the staff were observed to be well organised.