Egremont Smile Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The practice encouraged online feedback from patients.

Overall this provided a positive view of the practice. Comments included “One of the nicest dentist we have ever been too. The staff and dentist themselves are really lovely.” “Amazing dentist! All staff were extremely welcoming, friendly and caring. Options given for my care, so I could chose [sic] which suited me best, lots of information provided so I knew what I was entitled to on the NHS and costings…”

We noted the practice responded to some of the feedback.

Where patients had raised concerns and comments, we were told these were reviewed and action taken where appropriate.

The practice manager confirmed they were in the process of introducing additional feedback mechanisms for patients.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.