Archived: Wall Heath Dental Practice

The dental team consisted of two dentists, two hygienists and six dental nurses. All the staff were registered with the General Dental Council.

During this inspection we spoke with two dentists, three dental nurses and six people who used the service.

We found that people were informed of their treatment options and their consent for treatment was obtained. One person who used the service said, "My dentist always asks for consent.'

Dental records contained detailed information about the treatment people had received and necessary follow up appointments.

We found that the decontamination process for dental instruments was satisfactory to reduce the risk of cross infection.

The staff recruitment practices ensured that all staff were suitable to work at the practice. One person who used the service said, 'All the staff are very helpful.'

We found that complaints were managed effectively to resolve any concerns and to improve the service provided to people.