• Dentist
  • Dentist

Archived: MSC West Heath Practice

225 Longbridge Lane, West Heath, Birmingham, West Midlands, B31 4RE (0121) 476 0976

Provided and run by:
Dr. Gregory Fickert

All Inspections

25 June 2013

During a routine inspection

We spoke with seven people who used the service. They were all generally pleased with the service and provided examples of good practice. One person said, 'It had been a long time since I had been to the dentist but they put me at ease.' Another told us that they were, 'very happy' about their treatment. People confirmed that the dentists always explained their options and they were involved in making decisions about their treatment.

We observed as the dentist and the hygienist each treated one person. They took care to make a thorough examination and discussed treatment options as well as providing reassurance and advice about dental care and health.

We found there were good arrangements for infection control at the practice. These included the use of protective equipment and procedures for keeping the premises and the instruments clean.

We found that there were good arrangements for making sure that people using the service were kept safe. These included staff training in adult and child protection and relevant contact numbers for staff to report concerns. All staff had been checked by the relevant authorities prior to starting work.

There were good arrangements for making sure that standards were monitored and improved, where necessary. These included surveys, audits of services and equipment and regular staff meetings.