Updated 1 February 2024
We undertook a follow up focused inspection of Hillside Dentalcare on 16 January 2024. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor and a second CQC inspector.
We had previously undertaken a comprehensive inspection of Hillside Dentalcare on 19 September 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe, effective and well-led care and was in breach of regulations 12, 13, 17, 18 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Hillside Dentalcare dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
- Is it safe?
- Is it effective?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 19 September 2023.
Are services effective?
We found this practice was providing effective care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 19 September 2023.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach/es we found at our inspection on 19 September 2023.
Background
Hillside Dentalcare is in the London Borough of Hillingdon and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. The practice does not have an accessible toilet and they communicate this to new patients before booking. Car parking spaces are available near the practice.
The dental team includes the principal dentist, 2 associate dentists, 1 qualified dental nurse, 2 trainee dental nurses and 1 dental hygienist. The practice has 1 treatment room.
During the inspection we spoke with the principal dentist and one of the trainee dental nurses. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday, Tuesday, Thursday and Friday from 8.30am to 5.30pm
Wednesday from 8.30am to 4.30pm
Saturdays by appointment only.
There were areas where the provider could make improvements. They should:
- Improve and develop staff awareness of autism and learning disabilities and ensure all staff receive appropriate training in this.