Leamington Spa Orthodontics

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. We were told, “Very friendly and informative. Very understanding with my daughter who is autistic. Very pleased with service today,” and “Polite and courteous. Staff were pleasant and supportive.”

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We looked at a sample of results from the friends and family test. In August 2025, 6 patients responded, all were extremely likely to recommend the practice to friends and family. Comments included, “The team are very supportive and helpful,” and “My teeth are now straight. Fabulous service and great results.” The results of these surveys are shared with staff.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality. Reception staff wore microphone/headphone sets to try and maintain privacy whilst talking to patients over the phone.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff told us they feel highly supported in their development, describing the practice as a place where they are consistently encouraged to grow and succeed. They reported having many opportunities to progress, with leaders who are enthusiastic about helping them build their skills and advance in their roles. Overall, staff spoke very positively about the strong culture of learning and professional development.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.