The Care Quality Commission
  • Dentist
  • Dentist

Archived: Quality & Caring Dentistry

Botley Road, West End, Southampton, Hampshire, SO30 3HA (023) 8046 5391

Provided and run by:
Mrs. Anshu Sood

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

We checked our records and obtained information from the provider for this desk based follow up review. We found that the service had put into place a comprehensive policy and procedure for staff to follow in relation to safeguarding vulnerable adults. They had also booked staff onto appropriate training throughout the year. The provider had an appropriate system in place to protect patients who used the service from the risk of abuse and taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

29 April 2013

During a routine inspection

We spoke with three patients and two relatives during our visit to the dental practice. Two of the patients had been with the practice for many years and described the dentists as 'very good'. They informed us the dentist discussed the treatment options available to them before carrying out any procedure. All three patients and their relatives confirmed that they found it easy to get an appointment when they wanted one and did not usually have to wait long before being seen. They all stated they were very happy with the service provided. They felt they were given plenty of information about their treatment and it was always explained really well to them. We were told staff were very friendly and that they were always treated respectfully.

Patients who used the service understood the care, treatment and support choices available to them. They experienced effective, safe and appropriate care, treatment and support that meet their needs and protected their rights. The provider had effective systems in place that ensured patients were cared for in a clean and hygienic environment, with an effective system to regularly assess and monitor the quality of service that patients received. Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The dentist and their team were aware of the need to protect vulnerable adults from abuse; however, they did not have the necessary policy and procedures in place.