The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dental Surgery

357 Addiscombe Road, Croydon, Surrey, CR0 7LG (020) 8656 8977

Provided and run by:
Dr. Ian Duthie

All Inspections

23 September 2015

During a routine inspection

We carried out an announced comprehensive inspection on 23 September2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Dental Surgery is located in the London Borough of Croydon and provides mainly NHS and private dental to patients. The demographics of the practice was mixed, serving patients from a range of social and ethnic backgrounds. The practice is open Monday to Fridays. The practice facilities include two consultation rooms, reception and waiting area, and an administration area. The premises are fully wheelchair accessible.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We received feedback from 50 patients. This included speaking with patients on the day of the inspection and receiving completed CQC comment cards. Patients’ feedback was positive and they described the service as excellent and fantastic and said the staff were professional and friendly. Patients’ also commented that they were happy with the physical environment of the practice.

Our key findings were:

  • Patients’ needs were assessed and care was planned in line with current guidance.
  • Patients were involved in their care and treatment planning so they could make informed decisions.
  • There were effective processes in place to reduce and minimise the risk and spread of infection.
  • There was appropriate equipment and access to emergency drugs to enable the practice to respond to medical emergencies. Staff knew where equipment was stored.
  • All clinical staff were up to date with their continuing professional development.
  • There was appropriate equipment for staff to undertake their duties, and equipment was maintained appropriately.
  • Appropriate governance arrangements were in place to facilitate the smooth running of the service.

8 February 2013

During a routine inspection

The practice staff were friendly welcoming and informative. The practice was clean and well maintained.

There were effective systems in place to reduce the risk of infection. The decontamination took place in one of surgeries in a designated area. Staff were able to describe the decontamination process to us and provide evidence to show that the correct checks were carried out on the decontamination equipment.

We spoke to two patients who told us that the staff were helpful and listened to you and that they were given appropriate information regarding their treatment options and cost.

The patients had consented to treatment and the staff were well trained and caring.

The practice have monthly staff meetings which are formal with agendas and documented minutes, each monthly meeting the practice staff consider a different medical emergency which may arise and the correct protocol to follow to treat the patient.

Dr Duthie's practice is a training practice and Dr Duthie is a trainer and mentor for young dentists, the practice demonstrated this training ethos throughout the practice visit.