The Care Quality Commission
  • Dentist
  • Dentist

Archived: N D Rankin and Associates Dental Surgery

First Floor, 647 London Road, Westcliff On Sea, Essex, SS0 9PD (01702) 344844

Provided and run by:
Mr Nicholas Rankin

Important: The provider of this service changed. See new profile

All Inspections

9 August 2013

During a routine inspection

People we spoke with during our visit in August 2013 told us that they were very happy with the care and treatments they received at the practice. People said that treatments were explained to them in a way that they could understand. They told us that they felt safe and well cared for and that staff were caring and knowledgeable.

We saw that appropriate assessments of each person's oral health needs were carried out before each treatment. People were offered a choice of treatments where possible and consent to treatment was obtained.

There were arrangements in place to deal with any foreseeable medical emergencies and staff were trained to support people.

The premises were clean and well maintained. There were rigorous procedures for cleaning and sterilising equipment and dental instruments so as to minimise the risks of cross infection.

Staff received training and support and training to enable them to carry out their duties and care for people safely and effectively.

There were arrangements in place for safeguarding people from the risks of abuse or harm.

The service was regularly monitored and people's views were obtained as part of an overall quality improvement system.

The service met the standards for quality and safety across each of the outcome areas we inspected.

17 January 2012

During a routine inspection

People who we spoke with told us that they were involved in making decisions about their treatment and that they were given information about their treatment and the choices available to them. One person told us 'I have been coming here for very many years. Everything is excellent. I am always given a full explanation of treatments and everything is discussed with me.'

People told us that they were very satisfied with the treatment they received at this dental practice. People told us that treatment was 'excellent' or 'very good'. One person told us 'I have highly recommended this surgery to my friends and family. I cannot fault the treatment and staff here. I am very impressed with everything.'

One new patient told us that staff were very welcoming and helped to put them at ease, recognising that they were very nervous.

People who we spoke with told us that they had no concerns about the dental practice or their treatment. They told us that they never had cause to raise concerns or complain. People told us that they felt confident to speak with any member of staff if they had concerns or complaints. One person told us 'I have the utmost confidence in the dentist. I have never had any concerns about anything.'

People told us that the dental surgery was always clean. They told us that dentists and staff always washed their hands and wore gloves when carrying out treatments.

People told us that staff were courteous, polite and knowledgeable. One person told us 'All the staff here are wonderful and helpful.' Another person told us 'Everyone here is so professional and the dentists go out of their way to help.'

People told us that they were very satisfied with the services and treatment provided by Rankin and Salimi Dental. People told us that they had the opportunity to make comments and suggestions should they choose.