Archived: Roseville Dental Practice

People were informed of their treatment options and their consent for treatment was

obtained. One person we spoke with told us, "The dentist is very good he always explains everything to me, so I understand. My consent is always obtained before any treatment is provided.'

We looked at five dental records that showed what treatment people had received. One person we spoke with told us, 'I am always advised about the treatment I am having and what the costs will be, so I am well informed.'

We found that the decontamination processes for instruments used for dental treatment was satisfactory and we observed that the practice was clean. One person who used the service said, "I have always found the practice and treatment room to be spotless.'

We saw that there were procedures in place for the safe recruitment of staff which meant that people using the practice were protected from being treated by unsuitable staff.

All of the people we spoke with were complimentary about the service. People we spoke with knew how they could complain. One person said, "I am aware of the procedures in place to complain if I needed to, but I have no issues."