About the service
Broadlands Park is a care home that offers care and support for up to 34 older people some of whom were living with dementia. There were 33 people using the service at the time of our inspection visit.
People’s experience of using this service
• People were supported to be safe. Staff understood their responsibilities to protect people from abuse and avoidable harm. Risk was assessed and managed. People’s human rights and freedoms were respected within their risk management plans.
• Routine checks and maintenance were carried out on the premises and equipment. Staff knew what to do in the event of an emergency, accident or incident.
• There were enough staff to meet people’s needs and to spend time with them. Staff were recruited in a safe way.
• People’s medicines were managed in a safe way and were reviewed by the prescribing doctor to make sure they remained effective. People had access to the healthcare services they required. Staff referred people promptly and followed the advice and guidance provided by healthcare professionals.
• People had enough to eat and drink. Where people were at risk of malnutrition or dehydration, staff took action to manage the risk and monitored the amount they ate and drank.
• The premises met the needs of people who used the service. People’s rooms were personalised. The premises were clean and tidy throughout. Staff knew how to reduce the risk of infection. They had access to the protective equipment and cleaning products they required to achieve this.
• Staff had the training and support required to meet people’s needs. Care and support followed best practice guidelines and legislation. Staff had opportunities to learn and develop their skills and qualifications.
• Consent to care and support was always sought in line with legislation and guidance. People were encouraged to make choices and decisions about their care and support and the things they did each day.
• Staff were kind and compassionate. People and staff had developed positive relationships. Staff were passionate about their work and motivated to improve outcomes for people and support them to become more independent. Privacy and dignity was promoted by all staff.
• Staff knew people well. They knew about the things that were important to people and the things that may cause distress. Staff knew the best way to communicate with people and how to offer support and reassurance when this was required. People were able to follow their interests and hobbies and took part in culturally relevant activities.
• There was a complaints procedure and people were confident speaking with staff about any concerns. People, relatives and staff were asked for their feedback on the home and their views and opinions were listened to and acted on accordingly.
• Staff understood their roles and responsibilities. They received the training and support they required. There were strong leadership and support structures in place. Staff and managers shared a vision based on providing person-centred care and support and improving outcomes for people. There were effective systems in place to monitor the quality of the service and to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection we rated this service Good (report published on 17 May 2016).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.