The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Academy of Birmingham Cosmetic Dentistry - Waterloo Street Branch

12 Waterloo Street, Birmingham, West Midlands, B2 5TB (0121) 633 8833

Provided and run by:
Mr. Jagjit Shergill

Important: The provider of this service changed. See new profile

All Inspections

13 September 2012

During a routine inspection

On the day of our visit, we spoke with the dentist, dental nurse and practice manager. We also spoke with two people who were registered with the practice and observed a patient consultation. Following our visit, we contacted a further six people by telephone who were registered with the practice to ask them about their experiences of the service.

People that used the practice were very positive about their experiences with the dental practice. People told us that staff were polite and put them at ease. They told us they were given enough information about different treatment options and fees to make an informed decision about the treatment they received. The people we spoke with also told us that they never felt pressured into making a decision.

Comments that we received about the service included:

'They are brilliant. I never feel rushed and they take the time to tell you what they are going to do.'

'The dentist was very honest with what they could do; they didn't pretend they could fix it completely.'

'(The dentist) is brilliant; they won't do something until you understand.'

'I think it's absolutely fantastic' the service is brilliant.'

'(The dentist) explained the treatment in great detail, what they were going to do and why they were doing it. They put me at ease by explaining everything.'