Omnia Dental Spa

This inspection was discussed and arranged with the practice a few days in advance. This was to ensure that we had time to see and speak with staff working at the practice. As part of our inspection we spoke with the senior dentist and one associate dentist, the practice manager and a dental nurse. We did not have the opportunity to talk with people who were attending the practice.

We later spoke with five people by telephone who had recently attended the practice.

The information provided to us indicated that people were happy with the quality of treatment they received. They felt they had been given enough information about their treatment options and the relevant fees. One person said, "They talk the treatment through with me and why I need it." Another person told us, "It's always been a pleasure to go, their standards are high."

We saw that the practice was very clean so that the risks of infection were minimised. We found that dental nurses undertook regular training to ensure they carried out their roles efficiently.

There was a system in place for people to make complaints if they were not happy with any aspect of the service. We noted that the practice had not received any formal complaints during the last 12 months.