The Care Quality Commission
  • Dentist
  • Dentist

Archived: Park Crescent House Dental Surgery

9 Park Hill Road, Torquay, Devon, TQ1 2AL (01803) 293245

Provided and run by:
Mr. Gordon Yeates

Important: The provider of this service changed. See new profile

All Inspections

11 April 2013

During a routine inspection

The practice had one dentist, two dental nurses, a hygienist, a receptionist and a practice manager. The practice provided a service to approximately 2,500 people. The treatment rooms were both on the ground floor with level access at the front entrance. This enabled people with limited mobility to access the service.

We spoke with five people during our visit who were attending for treatment. All of them told us that they were very satisfied with the service. One person told us 'I've been coming here over twenty years and that speaks for itself'.

People told us that their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

We looked at the results of a recent survey conducted by the practice. These results showed high levels of satisfaction with the service.

We saw that staff had received recent training in appropriate areas including safeguarding. Staff we spoke to had a good understanding of how to recognise different types of abuse and their safeguarding responsibilities. People we spoke with told us that they felt safe and secure.

The practice was clean and tidy, well lit and comfortably furnished. The practice was following the latest recommended guidance on infection control.

We saw that the practice had a robust record audit system and that records were accurate and up to date.