19 February 2013
During a routine inspection
During the inspection we spoke with the provider (who was also the dentist at the practice) and three dental nurses and observed a consultation. After our inspection visit, we spoke by telephone with nine people who were registered with the practice to ask them about their experiences of the service.
The people we spoke with were complimentary about the service they had received. Their comments included, 'High level of care', 'I feel very comfortable with him (the dentist)' and 'Always good treatment.' People told us they were given the information they needed to be able to make an informed decision about their treatment.
Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.
People told us that the practice was clean and tidy and we found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.
There were systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.