25 March 2013
During a routine inspection
We spoke privately with three people who were attending the practice for check ups or treatment. They told us that they were happy with all aspects of the service. People commented; "it really is excellent here. The staff are friendly and professional" and "I think it is really good here. I started coming here about six months ago, and now all my family come. I would recommend it to anyone."
People spoken with said that they always found the practice clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.
The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed. Staff were provided with relevant training to maintain and update their skills and knowledge.
The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service were asked for their views about their care and treatment.