Deneholme Care Centre

Updated 18 May 2026

Date of Assessment: 15 June to 28 July 2026.

Deneholme Care Centre provides care and support to people in their own homes so they can live as independently as possible. The service supports older people, including those with physical and mental health issues. At the time of the assessment, 12 people used the home care service.

This was the first assessment of this newly registered service.

There were enough suitably recruited staff to meet people’s needs. Staff were exceptionally kind and caring, appropriately trained and well supported.

People received their medicines in a timely manner, although some updates to paperwork were required. People’s nutritional needs were well supported. People were supported to develop and maintain their independence, achieve their personal goals, and live as independently as possible within their own homes, leading to positive outcomes and an improved quality of life.

Staff kept people’s homes tidy and used personal protective equipment when necessary.

Consent was obtained from people whenever possible and capacity assessments and best interests decisions made when a person lacked capacity to give their consent.

The provider maintained quality assurance checks to ensure the service remained safe and effective. Leaders and staff worked extremely well together, particularly with other organisations to help people achieve good outcomes and remain healthy. The registered manager listened to our feedback and took immediate action where necessary, including with paperwork updates that required attention.

Updated 18 May 2026

We spoke with 9 people, including visiting them in their own homes. We also spoke with 12 family members. This enabled us to observe care and support being provided, and to gather information.

People were happy and well cared for. A person said, “I am very happy with the staff and how they look after me. No problems at all.” A relative said, “I think that it is a very good service.”

People were safe, and concerns were handled appropriately. One relative said, “[Person] is safe. If I had a concern or issue, I would go to the office in the village to speak to someone.”

People spoke very positively about the kindness, patience and dedication of staff. One person said, “They (staff) are very pleasant and kind. I feel safe and we have a good chat.” A relative said, “There is a real community feeling about the service. They all know everyone and each other. They get on well together, as a team and they sit and talk to [person] as they get lonely.”

People had built strong, trusting relationships with staff and worked together to help people enjoy a good quality of life. One relative said, “I think of them as family. They are always happy and positive.”