• Dentist
  • Dentist

Hopton Dental Surgery

High Street, Hopton, Diss, Norfolk, IP22 2QX (01953) 688110

Provided and run by:
Mrs. Josephine Hassan

All Inspections

1September 2022

During a routine inspection

We carried out this announced comprehensive inspection on 1 September 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Hopton Dental Surgery is in Hopton, Suffolk and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available outside the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes four dentists, five dental nurses including one trainee dental nurse, one dental hygienist and one practice manager. The practice has three treatment rooms.

During the inspection we spoke with one dentist, two dental nurses, the provider and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday 8.30am to 5pm.

Friday from 8.30am to 4.30pm.

The practice had taken steps to improve environmental sustainability. For example, where possible items were recycled, and staff were instructed to turn the power off to equipment and lighting when not in use.

4 February 2013

During a routine inspection

People who used the service were happy with the care and treatment they received. One person said, 'They (the staff) are absolutely excellent, I am able to get treatment when I need it.' Another person said, 'I have no problems at all, I have always had adequate care.'

We saw that people were treated with dignity and respect by the staff at the service. Feedback received from people in a recent survey was positive about their experience.

There were effective systems in place to reduce the risk and spread of infection. People told us, 'It's always spotless.' Another said, 'It's always clean. A first class service.'

Staff were able to demonstrate that they could identify the signs of abuse and that any concerns would be reported to an appropriate authority who was responsible for investigating such issues.

Adequate policies and checks were in place in relation to the recruitment of staff. We saw that the staff were knowledgeable and well trained. All professional staff were registered with the regulatory body for dental professionals, the General Dental Council (GDC).

The provider had an effective system in place to deal with complaints.