Maryport Dental and Implant Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We found this practice was providing effective care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Assessing needs is based on the latest evidence we assessed for the Effective key question.

The provider told us they had systems to ensure that people who used the service received person-centred care and treatment that was appropriate, met their needs and was reflective of their personal preferences. Preventive oral health care was encouraged.

Clinical staff kept up-to-date with current evidence-based practice, and had the skills, knowledge and experience to carry out their roles.

We looked at a random sample of patient care records. The information recorded was not in line with recognised guidance. Some patient care records were found to be incomplete, lacking sufficient detail about the assessments carried out, the outcomes of any investigations, and the documentation of consent or discussions with the patient. In cases where patients accessed services directly through a dental therapist, the records of these consultations did not consistently meet expected standards of documentation.

We also found that protocols around the consent process for patients was not clear, and that patients visiting clinicians may not be aware whether they were seeing a dentist or dental therapist. It was not sufficiently clear in records we reviewed, which treatments would be covered by NHS and which treatments would incur a private charge. When this was discussed with clinicians on the day, they responded positively to feedback and confirmed that they would review protocols around patient treatment pathways, information given to patients as part of the consent process and that they would re-assess how they record patient examinations to ensure these are accurately documented.

The practice offered dental implants, although no implant work had been undertaken since the current provider had taken over the practice.

The practice had systems for prescribing of medicines in line with current guidance. They carried out antimicrobial prescribing audits.

Patients were referred to primary and secondary care specialists for treatment the practice did not provide. This included referring patients with suspected cancer under the national faster diagnosis pathways.

Staff felt the practice supported them to develop and enabled them to take on responsibilities. Findings from our inspection suggested that greater support was required.

The judgement for How staff, teams and services work together is based on the latest evidence we assessed for the Effective key question.

The judgement for Supporting people to live healthier lives is based on the latest evidence we assessed for the Effective key question.

The judgement for Monitoring and improving outcomes is based on the latest evidence we assessed for the Effective key question.

The judgement for Consent to care and treatment is based on the latest evidence we assessed for the Effective key question.