We spoke with nine patients, the staff and observed care and treatment of three patients with their consents as part of our visit. All the patients we spoke with were highly complementary about the care and treatment they were receiving. They told us they had received an appointment in a short timeframe and the staff were courteous and respectful. One patient said 'I give them 10 out of 10' and another said 'I am very pleased with it all'. Other comments included 'always treated very well' and 'no complaints". Patients said they were given adequate information about their treatment and the options available to them. They told us they were given time to make decisions about their treatment and considered the options. We observed people were involved in and understood the care and treatment choices available to them. They experienced effective, safe and appropriate care and treatment and the treatment plans were explained to them.
Patients were cared for in a clean, hygienic and well maintained environment. Patients had level access to the premises and which were accessible to people with limited mobility.
There was a robust recruitment process and the necessary staff checks were carried out. There were systems to regularly assess and monitor the quality of service that the patients received and included regular surveys.