Godolphin House Care Home provides care and support for up to 32 older people. At the time of the inspection the service was supporting 26 people. The service is part of a group of three care homes in Cornwall.
People’s experience of using this service and what we found
People told us they felt safe living in the service and staff provided care with compassion. The atmosphere in the service’s communal spaces was relaxed and people were supported to participate in a range of activities. The service had a dog that people enjoyed interacting with.
The service was appropriately staffed on the day of the inspection and rotas showed although staffing was challenging safe staffing levels had been consistently achieved. The providers recruitment practices were safe and 4 additional staff had been recently recruited.
Risks were managed appropriately, and staff had the skills and support necessary to meet people’s needs. People received their medicines as prescribed.
There were appropriate infection control measure in place and an ongoing programme of improvement to the service environment. The toilet adjacent to the lounge did not have a lock and we have recommended the service seeks advice on how to ensure people dignity is protected while using this facility.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service worked effectively with health professionals to ensure people needs were met and additional systems had been introduced by the provider to ensure information and advice provided was accurately documented.
There was a registered manager in post who was responsible for this and one other of the provider’s services. The registered manager spent two days each week in the service and was supported by a deputy manager and senior team leader. Staff told us they were well supported by the leadership team.
Quality assurance systems were effective, and the service regularly received compliments and positive feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for the service was Good published on (19 May 2018). At this inspection the service has remained good.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
As a result, we undertook a focused inspection of Godolphin House to review the key questions of Safe, effective and Well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Godolphin House Care Home on our website at www.cqc.org.uk.
We have recommended the provider seeks guidance on how to ensure people’s dignity is protected while using toilet facilities independently.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.