Cabrini House 1 (Diagrama Healthcare)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question Good. At this inspection the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed that staff promoted people’s independence. For example, we saw people making breakfast and getting themselves ready for the day. One person told us they had made breakfast, and the staff helped them to cook lunch. They said staff had helped them to choose what clothes they wanted to wear so they could get ready for the day ahead.

People were provided with choices of daily activities they preferred to take part in. One person told us they had been to the cinema the evening before, and the movie was fabulous, they said they were going out to an arts and crafts class. Another person said they were going to a dance group. We heard a third person talking to a staff member about their plans for the day of shopping and cooking. A relative told us their loved one attended a day centre during the week and took part in activities such as sailing, bowling and tennis. Another relative said their loved one was always exceeding busy, they were out and about every day and they attended college twice a week.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.