Richmond Dental Practice

Updated 27 February 2026

We carried out this announced on-site inspection on 1 July 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage most risks, including infection prevention and control. Areas requiring strengthening such as emergency equipment checks oversight of staff training and external report recommendations were addressed immediately following the inspection.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Richmond Dental Practice is in Malvern, Worcestershire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 5 treatment rooms. At the time of our inspection, there was a total of 18 staff, of which there were 5 dentists (including 1 foundation dentist), 8 dental nurses, 1 trainee dental nurse, 2 dental hygienists, 1 administrator and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.

Updated 27 February 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us and on the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included, “Always get a timely appointment and quick appointment for follow up treatment.”

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients reported that when they were prescribed medicines, sufficient information was given.

Patients said they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.