The Care Quality Commission
  • Dentist
  • Dentist

Archived: Acton Town Dental Practice

15 Hanbury Road, London, W3 8RF (020) 8896 2224

Provided and run by:
South Ealing Dental Practice

All Inspections

16 December 2013

During a routine inspection

During our inspection we spoke with two dental nurses and the practice manager. People who use the service declined to speak with us. However, we did gain information of people's experiences from recent surveys carried out by the practice. The comments in these included 'ten out of ten', 'they take time to listen' and 'every step of the way has been explained to me'.

We observed people who use the service and the staff had developed positive relationships with each other and there was a relaxed atmosphere within the practice.

There were systems and procedures in place to ensure equipment was regularly tested and to minimise the risk of infection to people when they received treatment.

The staff received support and training for their work to ensure that they were up-to-date with their skills and people received the right treatment.

There were processes to gain feedback from people who use the service and monitor the quality of the service provided. Feedback was acted upon to ensure people received a service that met their needs.