We found the provider had taken action to address the breaches identified at our previous inspection. The provider had effective systems to prevent and control the spread of infection.
The provider sought the views of people using the service and could show how they had taken account of these views. They had improved systems to assess and monitor the quality of the service.
Both people said they could get an appointment when they needed one and never had to wait too long. We saw people making further appointments. They were offered a choice of days and had a discussion with the dental nurse about what was most convenient to them. This showed that treatment was planned in a way that took account of people's welfare and preferences.
Both people said that the dentist always took a thorough dental history and did a full examination. This showed that people's needs were assessed thoroughly.
Both people we spoke with told us the service was always clean when they attended. They said the dentist and nurses always wore gloves and masks when treating them and that they were given aprons and goggles to protect them from splashes. During our inspection, we found that the service was not keeping written records of cleaning or checking they were following proper procedures.
Both people we spoke with said they thought staff were competent to do their jobs. One said, 'Over and above. Always courteous, always pleasant and always there.' The other said of the dentist, 'He's never steered me wrong yet. I know he's got my best interests at heart, so I trust what he does and what he says.'
Neither person we spoke with remembered being asked for their views about the service. They had not seen the results from any surveys carried out. This showed the provider could make improvements in their systems for checking and reporting the quality of the service.