26 November 2012
During a routine inspection
We spoke with seven people who attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "I have used this practice for 25 years and have never had a problem.' Another said, 'we started with the previous dentist and now see his son. Both have been excellent.'
People we spoke with told us that everything was always clearly explained to them. One person said, "they're the best dentist I've ever been to and I've seen a few.'
During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.
The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends. Some of the people we spoke with had been using the practice for several decades.