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Bishops Stortford Orthodontic Practice

Reports


Inspection carried out on 26 April 2016

During a routine inspection

We carried out an announced comprehensive inspection on 26 April 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Bishops Stortford Orthodontic Practice provides orthodontic treatment to adults and children. Orthodontics is the prevention and treatment of irregularly positioned teeth by means of braces.

The practice is situated over three floors of a converted house near the centre of Bishops Stortford. Treatment is provided by the NHS or paid for privately by patients.

The practice was first registered with the Care Quality Commission (CQC) in June 2011.

The practice’s opening hours are: 8.00 am to 5.00 pm Monday to Wednesday, 8.00 am to 7.00 pm on Thursday and 8.00 am to 4.00 pm on Friday.

Access for urgent advice or treatment for patients of the practice is by contacting a mobile phone which is held by the principal orthodontist, or by another practice orthodontist.

The principal orthodontist is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

The practice has three trained orthodontists, a dentist with a special interest in orthodontics, five orthodontic therapists, two orthodontic nurses, three further dental nurses, two trainee dental nurses, a treatment coordinator, a patient coordinator, a compliance officer, three receptionists, two decontamination technicians (one of whom also a laboratory technician) and a practice manager.

We received positive feedback from 44 patients (or their legal guardians) about the services provided. This was through CQC comment cards left at the practice prior to the inspection.

Our key findings were:

  • Patients were treated with dignity and respect, and patients commented that staff were friendly and knowledgeable.

  • Treatment options were explained in detail to patients, and a treatment plan was given to all patients to take away and consider before signing a consent form.

  • The practice met standards in infection control as outlined in the Department of Health's: ‘Health Technical Memorandum 01-05 (HTM 01-05).

  • The practice had policies in place to ensure the smooth running of the service.

  • A legionella risk assessment had not been carried out on the premises to assess the level of risk, and ascertain an action plan to address that risk; however the practice was sending water samples for analysis annually.

  • Appropriate pre-employment checks were carried out on all staff to ensure that the practice was employing fit and proper persons.

  • There was appropriate equipment for staff to undertake their duties, and equipment was well maintained.

There were areas where the provider could make improvements and should:

  • Review the need for a legionella risk assessment and implement the required actions including the monitoring and recording of water temperatures, giving due regard to the guidelines issued by the Department of Health - Health Technical Memorandum 01-05: Decontamination in primary care dental practices and The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance.

  • Review the practice’s protocols for recording in the patients’ dental care records or elsewhere the reason for taking the X-ray and quality of the X-ray giving due regard to the Ionising Radiation (Medical Exposure) Regulations (IR(ME)R) 2000.

  • Review the practice’s audit protocols for infection prevention and control giving due regard to the guidelines issued by the Department of Health - Health Technical Memorandum 01-05: Decontamination in primary care dental practices.

  • Review availability and appropriate storage of medicines to manage medical emergencies giving due regard to guidelines issued by the Resuscitation Council (UK), and the General Dental Council (GDC) standards for the dental team.

Inspection carried out on 2 November 2012

During a routine inspection

People told us that the staff team were always polite and friendly and welcomed them to the surgery. One person said, �Everything is always explained very well, they are really friendly, you never get ignored here.� Another person said, "They are fantastic here, I always get seen on time, never have to wait for treatment.�

People we spoke with during our visit made positive comments about their care and treatment. They told us they had made independent choices about their treatment and had been given full explanations about the choices available to them. Each person confirmed that they had been asked about their medical care and general health and whether they were taking any medication, or had any known allergies.

People said the surgery was always clean and fresh. We saw that people using the service experienced positive outcomes because the environment was clean and there was a robust procedure for instrument decontamination. The reception area furnishings and fittings were modern and clean and all staff wore uniforms to help avoid any cross infection.

Staff received training, which was appropriate and relevant to their role and responsibilities. Clinical staff were undertaking their continuing professional development (CPD), as required to maintain registration with the General Dental Council (GDC). They were on course to complete the required number of verifiable and non-verifiable hours of CPD, which ensured that their skills were kept up to date.