At our inspection of 10 July 2014, we found that necessary action had been taken to address the concerns. There was an effective operation of systems in place designed to prevent, detect and control the spread of infection.
People told us that they were given clear information about their planned treatment options and the estimated costs. This meant they could make informed decisions. One person told us, 'I got a written plan with the costs and it included a chart'. Another person said, 'I don't generally bother with the treatment plan. The options and costs are always explained. We discuss it. To me, they know what they are doing and I am happy to let them do it.'
We saw that some areas of the premises were not adequately cleaned. We also found that the provider did not have robust systems in place to provide them with up to date information on which to assess the cleanliness of the service and the effectiveness of their current infection control practices.
Staff were suitably trained and supported to deliver treatment safely and to an appropriate standard. People spoke in a complimentary way about the staff at the service.
People told us that they had never had to raise any complaints about the service. There was a complaints system in place. Information about complaints and comments was available to people who used the service.