Mynas Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider generally made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them though some minor improvements to some records needed to be made.

People and their relatives (where appropriate) had been involved in developing their/their loved one’s care plan. One relative said, "Yes, my sister or I are involved in my mother’s care, so this is done as a family." Staff told us they read peoples care plans to ensure they understood people’s needs.

People had various assessments in place and people’s needs were comprehensively assessed, and when reviewing records, we found people or their loved ones were involved in their care plan reviews. Though we did find some examples where additional information was needed; for example, 1 person required 2 staff to support them at times, and this was not always clear in records. One person’s moving and handling information was at times contradictory. The Registered Manager made the necessary changes to these records during our assessment.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People and their relatives felt they received the care they needed from care staff. People’s dietary requirements were recorded in their care plans. Staff told us they had enough time to appropriately support people at mealtimes. We found necessary/appropriate healthcare referrals were being made.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs with necessary people.

Relatives felt they were kept updated with their loved one’s health. One relative said, "They would always contact me if there were problems," Staff said they communicated well with each other to ensure they work well together. One staff member said, “Yes, I feel listened to. Re the client I’m going to, I suggested a few changes about what he likes and doesn’t like they have listened to me and communicated that with other staff, so he gets the same care from everyone, and everyone knows what he prefers.”

Professionals provided positive feedback about how the service communicated with them. One professional said, “Where information has been shared with me, it has generally been clear and timely. Staff and management have appeared responsive to requests for information, and I have not encountered concerns regarding communication or continuity of information.” We saw evidence the Registered Manager and staff worked with other services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had access to healthcare support when they needed it. Staff spoke about how they supported people to live healthier lives and retain independence. One staff member said, “I recently was working with a client who had not been out in a long time, they wanted to go to the garden centre and they wanted to do a bit of shopping, we had a great time and it put such a smile on their face.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s relatives felt their loved one’s care was being appropriately monitored. One relative said, "Yes, we had a review recently, and it was very thorough." The Registered Manager told us how they reviewed and monitored people’s care, and we found people’s care plans had been reviewed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent forms were in place which covered various aspects of care. People we spoke to raised no concerns in relation to consent and were happy with this aspect of their care. Throughout conversations with staff they suggested they understood about people’s consent, though we did not ask specific questions relating to this.