- Independent doctor
90 Sloane Street Limited
Assessment report published 7 July 2026
Contents
On this page
- Overview
- Kindness, compassion and dignity
- Treating people as individuals
- Independence, choice and control
- Responding to people’s immediate needs
- Workforce wellbeing and enablement
Caring
We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection in July 2018, we rated this key question as Good. At this assessment in March 2026, the rating remains the same.
This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Kindness, compassion and dignity
The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
Arrangements were in place to promote patients’ privacy. Patient feedback reflected people felt listened to and were treated with kindness. All staff had undertaken training on their roles and responsibilities in relation to data protection and information governance. The service was registered with the Information Commissioner’s Office (ICO). The service gave patients timely support and information.Treating people as individuals
The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.
Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.
Independence, choice and control
The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
The service gave patients clear information to help them make informed choices. The information included details of the scope of services offered and information on fees.
We reviewed a sample of patient records which showed that patients were involved in discussions about treatment options and were given opportunities to influence decisions regarding their care.
Responding to people’s immediate needs
The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Appointment times gave people time to speak and discuss their concerns. Feedback from people who had used the service previously described how they felt listened to due to longer appointment times being offered.
Staff we spoke with knew the process for referral to emergency support teams.
Workforce wellbeing and enablement
The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas. Staff reported being supported if they were struggling at work.