Psychiatry-UK

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated young people with compassion and kindness. They understood the individual needs of young people and supported them to understand and manage their care, treatment or condition.

Staff were respectful to young peoples’ neurodiverse needs. Staff told us they made reasonable adjustments where appropriate such as meeting online with the camera functionality turned off. Some children found it difficult to engage in online sessions so staff would engage with parents and carers until the child felt comfortable.

Staff involved young people in decisions about the service and encouraged carers to give feedback on the service and staff supported them to do this.

Carers told us that the service had a good approach to engaging young people in their assessments which put them at ease.

This service scored 60 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Young people and carers told us they found the staff to be helpful and caring, especially the prescribers.

Staff understood the needs of the young people on their caseloads and supported their needs. Staff supported, informed and involved families or carers at all points of the young persons journey.

Young people received coordinated and person-centred care. Staff referred to and communicated effectively with other services such as GPs and other healthcare professionals when appropriate.

The service offered online appointments to young people at a variety of times during the day and weekends to ensure they offered an inclusive service.

We were told by carers that staff worked hard to build rapport with children and young people.

Staff developed a comprehensive care plan for each young person that met their mental and physical health needs. Staff regularly reviewed and updated care plans when young peoples' needs changed.

Staff used technology to monitor young people’s risks. We saw evidence that parents were included in discussions around changes to a child’s presentation and holistic care was considered.

The service invested in staff wellbeing and engagement. The service actively encouraged staff to give feedback by holding focus groups. There were forums that encouraged open dialog between the senior management team and front line. The provider undertook annual staff surveys and action on the feedback

Staff felt the Psychiatry UK was a good place to work There was a sense of shared values and direction throughout all areas of the service.